How-to

How does the user reset their own 2FA?
After logging in, down the bottom left under Settings there is an option to Reset 2FA Settings 
Fri, 15 Nov, 2024 at 9:33 AM
How do Systems reset 2FA on behalf of the user?
If their phone number has changed or are using a different phone, and they do not have their backup codes, we can reset by going to Setup > Other Setup ...
Fri, 15 Nov, 2024 at 9:31 AM
How to Retire a device
If the status is IN USE, wait for the next day to do the IR, then mark it retired after that (or else the IR will override it back to IN STOCK).  Otherw...
Fri, 15 Nov, 2024 at 9:35 AM
How to cancel a PO
Close the PO.  Do not delete it. 
Fri, 15 Nov, 2024 at 9:36 AM
How to clear cache/cookies in Google Chrome
Occasionally, NetSuite and Field Service Management will "play up". It is important that the user clears cache first before we troubleshoot an...
Fri, 15 Nov, 2024 at 9:51 AM
[Admin] How to add Scheduler Map menu option back in (after NetSuite upgrade)
You need to use the Administrator role As Administrator, go to Customization > Centers and Tabs > Center Tabs       Find NextServi...
Thu, 21 Nov, 2024 at 12:07 PM
[Admin] How to set the Region to automatically populate on the Asset (after NetSuite upgrade)
You need to be logged in with the Administrator role Login as Administrator   Customization > Lists Records & Fields > Record Types     ...
Thu, 21 Nov, 2024 at 12:07 PM
How to Create Inventory Count
Create Cycle Count Plan Generate Cycle Count from Plan
Tue, 8 Apr, 2025 at 5:37 AM